Privacy and Cookies Policy
This notice is presented in a layered format for your convenience, allowing you to easily navigate to the specific sections outlined below. Should you have any uncertainties regarding the language used in our statements, please feel free to reach out to us.
Personal Data
The General Data Protection Regulation (GDPR) defines personal data as follows: “Any details concerning an identified or identifiable natural person (‘data subject’); an identifiable natural person is someone who can be recognized, either directly or indirectly, particularly through an identifier like a name, identification number, location data, online identifier, or through various specific factors related to the individual’s physical, physiological, genetic, mental, economic, cultural, or social identity.”
How we use your information
Duavel gathers personal information that is essential for addressing your inquiries regarding our products and services, enabling you to utilize the resources available on our website. Personal information encompasses, but is not limited to, details such as your name, physical address, email address, phone number, and any other information that may individually identify you or, when linked to the aforementioned details, could pinpoint you as a specific individual.
Why does Duavel need to collect and store personal data?
To enable you to book a tour, we must gather personal information for communication and service delivery. We are dedicated to ensuring that the information we collect is relevant to this purpose and respects your privacy. Regarding marketing communications, Duavel will seek your explicit consent unless you have subscribed to our newsletter or opted to receive updates about our offers and news.
Will Duavel share my personal data with anyone else?
During our interactions with you, we might give your personal information to outside service providers that Duavel/Events4u Services has contracts with. Any third parties with whom we may disclose your information are required to protect it and use it solely to complete the services they perform for you. When they no longer require your information to provide this service, they will delete it in accordance with Duavel policies. We will not give your sensitive personal information to a third party unless we have your permission, you have made a reservation with us, or we are obligated by law to do so.
How will Duavel use the personal data it collects?
Duavel will process (collect, store and use) the information you provide in a manner compatible with the General Data Protection Regulation (GDPR). We will attempt to keep your information precise and up to date, and not keep it for longer than is necessary. Duavel is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Under what circumstances will Duavel contact me?
Duavel will process (collect, store and use) the information you provide in a manner compatible with the General Data Protection Regulation (GDPR). We will attempt to keep your information precise and up to date, and not keep it for longer than is necessary. Duavel is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Can I find out the personal data the company holds about me?
Duavel at your request, can confirm what information we hold about you and how it is processed. If Duavel does hold personal data about you, you can request the following information:
- Identity and the contact details of the person or organisation that has determined how and why to process your data.
- Contact details of the data protection officer, where applicable.
- The purpose of the processing as well as the legal basis for processing.
- If the processing is based on the legitimate interests of Duavel or a third party, information about those interests.
- The categories of personal data collected, stored and processed.
- Recipient(s) or categories of recipients that the data is/will be disclosed to.
- If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The UAE has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information, generally all information will be sent if required by email.
- How long the data will be stored.
- Details of your rights to correct, erase, restrict or object to such processing.
- Information about your right to withdraw consent at any time.
- How to lodge a complaint with the supervisory authority.
- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
- The source of personal data if it wasn’t collected directly from you.
- Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
- What forms of ID will I need to provide in order to access this?
- Duavel accepts the following forms of ID when information on your personal data is requested:
- Passport, driving licence, birth certificate, utility bill (from last 3 months)
Contact details for our GDPR Team
| Contact Name: | Manager | |
| Address Line 1: | The Walk | |
| Address Line 2: | Jumeirah Beach Residence | |
| Address Line 3: | Near Sofitel JBR | |
| Email: | Dataprotection@www.duavel.com | |
| Telephone: | +971 54 322 5500 |
Use of Cookies
This site uses cookies as the majority of sites today do. A cookie is a small text file that is downloaded onto your computer the first time you visit a site – when you visit the site again, the site ‘knows’ you’ve visited before and remembers your preferences or tailors the site to suit you. Different websites can each send their own cookies to your browser if your preferences allow it. You can accept or decline cookies at any time by accessing the preference panels from your browser’s main menu (usually found under ‘Tools’ or ‘Options’). More information about cookies and how they work can be found on allaboutcookies.org. Your browser only allows a site to access the cookies it sends to you, not the cookies sent by other sites. You can configure your browser to accept or reject cookies. All browsers are different, so go to the help section of your browser to find out how to do this. A ‘beacon’ is used in connection with cookies to gain an understanding of how a websites’ users navigate through and process the content contained in the site. If you disable your cookies the site may not function as intended.
To better understand your use of our website, we use various cookies, none of which will cause you or your computer any harm and none of which contains your secure information, such as credit card and payment details. However, we use the cookies and beacons to help your browsing experience and collect information such as how long you spend on our website and the pages you visit, as well as help us understand how you got to our website. We use cookies to measure the effectiveness of our advertising and to personalise content and ads. Some of the third-party cookie providers we work with include, Google Analytics, Google AdWords, Facebook and Affiliate Window.
We use a variety of persistent, temporary and flash cookies should you require more information there are full details available freely on the internet.
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Phone calls
When you call our travel experts to book or enquire about an existing booking, calls may be recorded for quality and training purposes.
Disclaimer
Duavel has taken every effort to ensure that the information contained within its Website is correct.